Booking Policy
To secure your appointment with Maui Glow Club, a deposit is required at the time of booking. This deposit is a guarantee of your commitment to our service and our commitment to reserve that time especially for you. The amount of the deposit will be $15.00, which will be applied towards the total cost of your service on the day of your appointment.
We understand that sometimes schedule adjustments are necessary. Therefore, we respectfully request at least 24 hours notice for cancellations or rescheduling of appointments.
More than 24 Hours Notice: If you provide more than 24 hours notice to cancel or reschedule your appointment, your deposit will be fully refunded to you or can be applied to your rescheduled appointment, based on your preference.
Less Than 24 Hours Notice or No Show: If you cancel less than 24 hours before your appointment or do not show up for your scheduled service, your deposit will be forfeited. Maui Glow Club reserves the right, at its discretion, to apply the forfeited deposit to your next visit.
Refund Policy
Refunds for Deposits: Refunds for deposits are only available for cancellations made more than 24 hours in advance of the scheduled service time. Refunds will be processed to the original method of payment within 5 business days.
Service Satisfaction: At Maui Glow Club, we strive to offer the highest quality service to our clients. If you are dissatisfied with your service, please let us know before you leave our studio. We will make reasonable efforts to ensure your satisfaction.
Rescheduling
Should you need to reschedule your appointment, you can do so without any penalty, provided you give us more than 24 hours notice. In the case of rescheduling with less than 24 hours notice, the ability to transfer the deposit to the new appointment time will be at the discretion of Maui Glow Club, based on availability and scheduling constraints.
We understand that emergencies and special circumstances can arise. Please let us know if you have an emergency that prevents you from making your appointment. Maui Glow Club will consider these situations on a case-by-case basis to determine the best course of action regarding your deposit.
For any questions or concerns regarding your booking, cancellation, or refund, please contact us directly at:
Email:book@mauiglowclub.com
Phone: 571-556-3224
Mailing Address: 11166 Fairfax Blvd, Ste 500 #1250, Fairfax, VA 22030
We value your business and appreciate your cooperation with our policies. Thank you for choosing Maui Glow Club for your spray tanning needs. We look forward to serving you.